Terms and Conditions
General Terms of Service:
Processing and Shipping:
Processing and handling of all orders are between 2-4 business days. Once the order has been fulfilled and has been shipped, an updated email will provide you with a tracking number for your order.
Please visit HERE to keep track of shipped order.
Not happy with your product?: If you are not happy with your order, please contact us at firstname.lastname@example.org to discuss the issue. We will then investigate and see what we can offer to ensure that you are never disappointed with a Tea For Who product again.
Flavour: If you are purchasing online and are unsure on a flavour, please send an email to email@example.com for clarification.
Fees: Potential fees can be incurred for the following situations:
-Restocking fee: If your order is cancelled for any reason, including but not limited to fraud detection, incorrect shipping information provided etc - you may be charged a restocking and/or cancellation fee of 8% of the entire order, including shipping.
-Order Changes: Changes CANNOT be made to your order once it has been placed. This includes but not limited to combining orders, adding items, swapping products, changing the shipping address etc. Re-deliveries will be at the customer's expense. If an attempt to make a delivery is unsuccessful and the package is returned to us, the package will not be resent until the customer makes contact with us. Re-delivery fees start at $10 and can differ depending on location, package size etc.
Mass Purchases: Maximum buy quantities apply when sales are on. We reserve the right to refuse sale/refund an order if we believe you have poor intentions or are going to attempt to re-sell a Tea For Who product.
Tea For Who offers predominantly consumable products to which we do not claim at any point are a suitable meal substitute for a normal recommend diet, nor do we recommend or claim to use any of our blends in place of prescribed medication. If you choose to use Tea For Who's products as "self-prescribed" medication, you do so at your own risk and we recommend to consult to your local GP beforehand. Blends such as "Sleepy Zzz " are not recommended for children under 12 years old. Pregnant persons or anyone using regular medicates should not consume "Sleepy Zzz " without seeking information from your GP prior.
We accept returns and exchanges in accordance with Australian Consumer Law.
Tea For Who reserves the right to ask for the product to be returned prior to offering a refund, exchange, credit or discount to ensure the product is faulty and/or damaged. Tea For Who reserves the right to asses the age and condition of the returned product prior to offering a repair, refund or exchange. If the product does appear to be faulty and/or damaged, Tea For Who will then offer a refund, exchange, credit or discount including partial or full credit for the return postage cost. The issue must be raised immediately with Tea For Who via email on firstname.lastname@example.org. We will not address your issue via social media.
Without photos or proof of purchase, the refund, exchange, credit or discount does not need to be offered.
User error does not warrant a refund, exchange, credit or discount. Please follow the provided instruction on the packaging.
If your order is cancelled for any reason, including but not limited to fraud detection, incorrect shipping information provided etc - you may be charged a restocking and/or cancellation fee.
A discount can be offered instead of a refund or exchange.
Due to hygiene reasons,Tea For Who does not offer exchanges or refunds on products due to a simple change of mind.
Please note, simply being unhappy with a product does not always warrant a refund, credit or exchange.
Options will be - refund or exchange or credit or discount offer. Options will never include more than one from the above.
Damaged product from postage:
If your order arrives damaged from it's journey to you in the post, please take a photo of your product in its packaging immediately and send to email@example.com along with your invoice number and date of arrival. Failure to raise the issue immediately could result in no offer of refund or exchange. If the ordered products are damaged as a result of our lack of reasonable protective packaging, we will be more than happy to reimburse, the amount will be determined after the damage is examined. If the item/s are deemed damaged from excessive mishandling by Auspost, a claim must be lodged with Auspost for reimbursement. Click HERE for Auspost's compensation information.
Late or missing refunds:
If you order is late, refer to your updated tracking email to track your parcel with Auspost HERE. If this does not help rectify your issue, please contact us directly on firstname.lastname@example.org to help address the issue.
Once the order is sent and we have/can provided a postal tracking number, Tea For Who is not responsible for a refund due to being lost in transit. For lost parcel tracking enquirers, please see Auspost's missing items link HERE
You may be responsible for paying for your own shipping costs for returning your item depending on the reason for the return. Return shipping costs may not be refundable. If you receive a refund, the cost of return shipping may be partially or fully deducted from your refund.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers PayPal, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18 .
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com